This letter was sent to the Human Resources of First Secuirty Bank in Missoula, MT as no person would describe how to make a written complaint about discrimination. Just as the University of Montana had a problem with transparency with the public, this written complaint is being shared with the Montana Public.
Ms. Sue Brown January 8, 2013
Human Resources First Security Bank
Missoula, MT 59801
CC: Sheryl Fisher, HR
RE: Discriminatory practices at Hamilton FSB branch.
Dear Ms. Brown,
I had left a message in HR yesterday morning about being denied access to a business account, and apparently this is so important to First Security Bank (FSB) that no contact was made by the bank. I tried again today, and again even the customer service employees at FSB could not reach their own in-house Human Resources Department.
The Human resources available at the Hamilton, MT branch are those bank officers at FSB willing to make judgments about prospective customers. I am taking the time to write this because I am sure FSB will continue to employ officers of this bank who wholeheartedly decide who should have an account with First Security Bank (FSB).
My prior business account was destroyed by these same officials who are employed by FSB in Hamilton in 2009. I paid more than $200 in fees for the Hamilton FSB error, something these apparently ignorant people felt would not be rectified by me three years ago.
I acquired the opportunity to work in Asia but needed a business account to successfully complete a project. Since I paid the FSB fees, and a period of three years had passed, my understanding was I could open a new account with First Security Bank in Hamilton, MT.
As I waited for all other customers to be serviced, or gossiped with by your accounts representative named Maggie, I was approached by Vice President Allen Hill of First Security Bank. I was informed I was a “charge-off” customer and the bank could not open an account. No computers were consulted, no phone calls made by any FSB official, including the Bank President Robert Whalen. The accounts representatives in Missoula told me very cavalierly that the computers in both banks obtain the same information; meaning the Hamilton FSB employees could have easily found out their judgment was false.
Last time I checked, I am not black, I don’t have leopard spots on my skin, and I was dressed professionally on the day in question in June of 2012. I also fully understand that women probably don’t have the same standing, and FSB will not take this seriously even though discrimination is a very bad idea at a bank who obtains FDIC insurance: read federal oversight.
Does FSB train its employees in its policies, or do employees and officers of FSB just judge people who come into its doors so to give FSB money via exuberant fees from their “free accounts”? While I freely admit, I told Mr. Hill I would Blog on this matter I have. More than 100 people have read and told friends about your bank practices at First Security Bank.
To be Honest, I have more faith in the general population than I have in FSB, or even the Montana Bank Commission. I was just wondering what a Human Resources person felt about the “resources” of FSB acting in such an appalling manner? I have faced several instances from FSB; what I would call unprofessional behavior. Your CEO’s in the Flathead are no better---they let this kind of behavior slide at FSB.
I had asked Mr. Hill to get someone on the phone, and explained that I had paid the (exuberant) fees. A slight bit of shock crossed his face as he repeated my speech that I paid the fees. Fees that FSB Hamilton stole from me, for that branch’s error. As the computers in Hamilton, and Missoula tell the same tale, this leaves the employees and officers in Hamilton who violated FSB bank Policy and Federal law. Why doesn’t FSB just do nothing as the public is aware?
How does a bank such as First Security Bank (FSB) acquire such human talent? Where does this bank find such judgmental employees? How does one company, First Security Bank have such disparity between offices? How is such a travesty allowed by a corporation such as Glacier Bancorp? Perhaps all outsiders who are not white old people known to these bank officers be treated with such disdain? How is Montana to increase its job force when a business is treated with such judgment?
I don’t think Scott your bank CEO gives a crap, as long as he can afford a steak at the Montana Club, and play links in the climate weather. Perhaps Allen Hill will get a raise, and Maggie will continue to screw up royally as long as incompetent staff are above her. Remember all FSB branches represent the company, including Hamilton, MT.
So the real statement to be made here is that FSB embraces discriminatory behavior of its employees. The buck stops with its human resources, that would be you. As the disgusting, and non-lawful actions continue at your bank, the unknown supply of consumers will demand better service at a better rival bank, and hopefully will move their funds after hearing this account.
I am currently a proud credit union customer, and holder of two (2) business accounts at competitor banks. Never have I been treated as I have at FSB as described in 8-10 US States or several foreign countries. Please secure your bank with more professional employees.
Keep up the tremendous work, and don’t forget I documented the non-contact by FSB HR Dept.